We're humans who make plenty of mistakes, but we own them. If for any reason you are not happy with your purchase, please reach out to us at firstname.lastname@example.org. We promise to do everything we can to make it right.
We should mention that normal wear and tear on the boots include leather creasing and rubber sole leveling. If your soles get dusty, throw some water on them and the grip will be back in no time (just like your old basketball sneakers).