We want to get off on the right foot. If you aren’t satisfied with your purchase within 15 days of delivery, please contact our team to request a return and we'll email you a return shipping label. Once received, you will have 10 days to ship them back to us. Please note that customers in AK and HI are responsible for the costs of return shipping. 

We're happy to authorize a full refund for products in their original, unworn condition and packaging. Once a return has been received, please allow up to one billing cycle for the refund to appear on your original form of payment, minus a $7.95 restocking fee. We reserve the right to refuse any return that does not meet our returns policy.


Please note that due to the volume of orders received, we cannot modify or cancel orders after they are placed. Orders placed using a seasonal promotion/sale are eligible for store credit only. Items marked as final sale cannot be exchanged or returned. 


Shirts, socks and outerwear can be exchanged. Totes, books, and laces are non-refundable.


If you notice any flaws in the material or craftsmanship of your footwear, please see our Shoe Care page. If that doesn't help, contact us at